Terms and Conditions

Terms and Conditions.

These Terms and Conditions shall govern the use of our website and our services.

Covid Policy.

​With the uncertainty of Covid-19, we may need to postpone or cancel training sessions, assessments or one-to-ones at short notice. If this is the case, no refunds in terms of cash will be offered; you will be entitled to a full credit note. If you are unable to attend, no refunds shall be offered and your appointment will either be rescheduled or you will receive a full credit note.

​We reserve the right to ask anyone with Covid-19 symptoms not to attend any training sessions, one-to-one or assessment.

We reserve the right to ask anyone with Covid-19 symptoms attending any training sessions, one-to-one or assessment to leave for the safety of ourselves and other clients.

​We accept no responsibility for anyone who shows symptoms or contracts Covid-19 while attending our training sessions, one-to-one sessions or assessments. By agreeing to attend the training sessions, one-to-one session or assessments you agree to forgo any right to hold us responsible for contracting Covid-19.

​This Covid-19 section supersedes any of our terms and conditions below.

Training sessions.

You must follow the guidelines of the trainers of Nell & Co.

It is advised that:

1. All dogs should be fully insured, including third party liability, however, third party liability from Dogs Trust will be accepted as a minimum

2. All dogs should be fully vaccinated and wormed/flea treated at regular intervals

3. All dogs must be kept on lead until instructed otherwise, or kept safely.

4. It is the owner/handler’s responsibility to clear up any fouling.

5. Minors shall be supervised at all times by a responsible adult.

6. Aggression issues, or any behaviour problem, must be declared on the Booking form or advised in writing, along with acceptance and confirmation of receipt from a Nell & Co staff member.

Nell & Co cannot be asked to take over any costs for damage or harm done to you or your dog.

Nell & Co takes all reasonable precautions within the structure of our sessions to avoid injury resulting from dog bites, however, Nell & Co accepts no responsibility for damage or injury resulting from dog bites occurring to clients or their dogs while attending training sessions.

The Control of Dogs Act 1986: section 21 - "Liability of owner for damage by Dog" applies within our sessions.

Dog Training is a physical activity and, as such, participants are reminded to train with due care and attention to their own, other handlers, dogs, and the general public's safety. Participants are solely responsible for the conduct of their dog whilst training.

All dogs that are known to have a bite history (either with other dogs or humans), or that have otherwise previously caused injury, need to wear a muzzle. Nell and Co accepts no responsibility for dogs who are not muzzled, or otherwise kept under control, during the session or when working outside of the session. Failure to wear a muzzle when requested may result in the immediate termination of your support and a refund may not be offered.

Dogs must be on lead if not being worked, unless the trainer gives consent that you can walk your dog off-lead in this area.

In some cases, a ‘stooge dog’ or 'demonstration dog' may be brought in to aid in training. You will be responsible for keeping your dog a sufficient and safe distance from the stooge dog and, if requested, will need your dog to wear a muzzle during these sessions.

Dogs can be worked in a well-fitting, non-tightening harness, such as a ‘Y front’ or ‘H front’, and/or a collar. The following items are NOT PERMITTED at any training session under any circumstances: electric shock collars, including spray/citronella; any other device that causes discomfort, pain or fear to the dog; Prong or pinch collars; Any equipment that the trainer deems unacceptable.

Leads must be of a fixed length, Flexi Leads and extending leads are NOT PERMITTED in training sessions.

You must provide your own food/rewards at all sessions.

If your dogs are to be left in your car during a session, it is the dog owners responsibility to make sure that the car has enough air circulation/ventilation and that water is provided for the dogs health and safety.

Health of the dogs.

Only healthy and fully vaccinated or Titre tested dogs are allowed to participate in any session with Nell and Co.

The participant ensures that their dog is free of any illness or disease.

If a bitch comes into, or is in, season, Nell and Co MUST be informed.

If a dog falls ill shortly before or during the session, Nell and Co and/or the trainer/organiser is to be informed immediately to discuss further action.

Declaration of Responsibility.

In the interests of safety to Nell & Co staff, speakers and volunteers, handlers, attendees and spectators must read and sign your acceptance of these conditions.

This declaration sets out the terms on which Nell & Co accepts you on any session.

When you sign this declaration, you will be legally bound by all Nell & Co terms and conditions.

Nell & Co may review and change these Regulations from time to time in order to assist the proper delivery of education.

The participant takes the full responsibility for their dog, even if acting upon instruction of a trainer.

You are fully responsible for your own and your dog’s actions.

Nell & Co reserves the right to introduce changes at any time when it is in the interests of handlers, staff, speakers and pets.

I understand that if I do not comply with the Regulations, Nell & Co may apply sanctions against me, including the withdrawal of access to facilities and exclusion from Nell & Co sessions.

Bookings and Payments.

All bookings and reservations must be made through the Nell and Co online booking system.

All sessions must be paid for in full at the time of booking, unless a prior alternative payment arrangement has been agreed with Nell and Co.

If payment is not made, Nell and Co reserves the right to cancel any and all future bookings.

Your booking means you agree to, and are bound by, these terms and conditions.

​Fees and prices are subject to change without notice. Price at the time of booking applies.


Booking is confirmed at the time of payment and payment is non-refundable if your cancellation is less than 48 hours before the time of your session.

If you need to cancel due to illness or injury, at the presentation of a Veterinary or Doctors note we MAY offer you a credit note and/or transfer your booking to another date.

If your booking is made within 48 hours of the start of the session then you agree to waive your right to rely upon the 14 day statutory cooling off and cancellation period.

Payment may be refunded if you need to cancel and we are able to fill your place with another attendee.

If we are able to fill your cancelled place with another attendee, then an administration fee of £15 may be charged and you may receive a refund of your fee, minus the admin fee, however, this will be solely at our discretion and no guarantees are made for refunds.

Cancellation of events.

We endeavour to fulfil all of our scheduled sessions however, as with Covid-19, there are occasionally events beyond our control. If we have to cancel a session for any reason and are not able to offer a rescheduled session or move the session to an online platform then we may refund your fee in full in the form of a credit note.

Pictures and videos.

Nell and Co reserves the right to take pictures and videos during a session. Every participant herein agrees for these to be published on the website, social media or in written form.

Participants are not allowed to take pictures, videos, etc. without the consent of the other participants and Nell and Co.

Participants are NOT allowed to publish any pictures, videos, voice recordings, text, or information gained in any way.

If you do not wish to be filmed or photographed (or your dog), you need to inform Nell and Co both on the booking form and at the session.

The participant allows and consents for their dog to be photographed, videotaped, and/or used in any media or advertising by Nell and Co, without prior approval, unless you have refused permission on the booking form.

All such photographs and videos etc. remain the intellectual property of Nell and CO .


All copyright is reserved by Nell and Co. This includes, but is not limited to, material, videos, pictures, texts. Information in any form, provided during a session, in its original form or modified, can only be used/published with written consent from Nell and Co. Voice recordings and videos of any event/service have to be permitted by Nell and Co.


Your personal data is collected in order for us to offer you a quality service, we do not sell your data to 3rd parties. We may on occasion wish to send you further information on forthcoming events, special offers and training hints and tips you may be interested in.

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